Question 1

How much does the app cost?

Accepted Answer

The app is a one-time purchase. There is no subscription and no in-app purchase, so you pay nothing more after buying it. The price for your country is shown on the App Store.

Question 2

Do I need to create an account?

Accepted Answer

No. To stop using the app, just delete it. There is nothing to cancel.

Question 3

Does it work on iPad?

Accepted Answer

Yes. It works on both iPhone and iPad and requires iOS or iPadOS 18.0 or later.

Question 4

Can I keep using it on a new device?

Accepted Answer

Yes. With the same Apple Account, you can download it again from the App Store at no extra cost.

Question 5

I'd like a refund

Accepted Answer

Apple sells the app, so please request a refund from Apple directly.

Question 6

Why is the Period (Tenun) based on the year I moved in?

Accepted Answer

The app sets the Period from the year you moved in, when your relationship with the home began. Choose the year you moved in rather than the construction year.

Question 7

Should the Luopan face the entrance or the balcony?

Accepted Answer

Use the side with the most outside air, view, daylight and openness. Houses often use the entrance and apartments the balcony.

Question 8

Is the direction based on magnetic north or true north?

Accepted Answer

The Luopan screen uses magnetic north. Use the value on the screen as it is.

Question 9

I want to update the direction manually

Accepted Answer

Choose Manual on the Luopan screen to turn the Luopan with your finger. In Manual mode, tap the Luopan with two fingers to enter an angle.

Question 10

The floor plan doesn't line up with the Flying Star chart

Accepted Answer

Check the center of the home, north on the plan, the declination and the facing direction, in that order. You can move and zoom the plan to adjust the overlap.

Question 11

I want to set the declination on the floor plan screen

Accepted Answer

Pick the home's location on the map in the declination step of floor plan setup, and the app calculates the declination with the IGRF-14 model.

Question 12

The direction is unstable

Accepted Answer

Move away from magnetic cases, metal and appliances, hold the device level outside or on the balcony, and measure again. If it doesn't improve, enter the direction manually.

Frequently asked questions

Buying the app

Feng shui concepts

Using the app

If your question isn't answered,
contact us.

Buying the app

Feng shui concepts

Using the app

If your question isn't answered,contact us.

If your question isn't answered,
contact us.